Why Small Businesses in Sussex & Kent Shouldn’t Put All Their Eggs in One Basket With their Tech

Happy Bank Holiday! 🌞
If you’re a small business owner in Heathfield, Hailsham, Eastbourne,  Tunbridge Wells, or anywhere in Sussex or Kent, take 3 minutes and read this — it might just save your business from an IT nightmare.

Let’s talk managed IT services. Specifically: why bundling everything with one provider could be a disaster waiting to happen.

Sound familiar?

Your IT company supplies your email, software licenses, servers, even your internet. It seems convenient, right?

But here’s the scary bit 👉 What happens if they shut down overnight?

You could lose access to:

• Your emails
• Your cloud data
• Your licenses
• Your tech support

All. At. Once.

The MSP Domino Effect

It’s happened before.
An MSP (Managed Service Provider) gets hacked,  Their network goes down, goes bust, or simply drops the ball  and suddenly, hundreds of businesses are left scrambling.

Imagine the following:

• Your cloud apps go offline
• Emails stop sending
• Support tickets get ignored 😫
• You don’t even own the accounts you’re locked out of, you cant get hold of your IT support so now you have no idea who to contact for help.

 

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It spirals fast. Total chaos.

I’ve seen it play out in real time — and it’s a nightmare.

Everything crashes at once. Systems go down. Businesses are left frozen. And just like that, chaos sets in.

The managed service provider is instantly overwhelmed. Every client they support is affected, and suddenly they’re drowning in support requests. Their team is scrambling  trying to log tickets, send updates, calm customers, and fix the issue all at once. Sound stressful? It is. And the truth is, most providers just don’t have enough people to handle a mass outage like this.

Tensions rise fast. Staff burnout kicks in. Some walk out. Meanwhile, first-line support is left taking the brunt of the frustration  but they don’t have the answers either. They’re stuck fielding a wave of phone calls, emails, and angry clients, while the senior techs are locked away trying to diagnose the problem.

Internal communication starts breaking down. Everyone’s stretched thin. Every client wants help now  but the provider is already at capacity, and progress slows to a crawl.

What started as a tech hiccup turns into a full-blown crisis. Businesses are stuck in limbo, unable to operate, with no timeline, no clarity, and no control.

Terrifying? Absolutely.
But 100% avoidable.

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How Cranfield IT Solutions Does It Differently. Think of us like your IT Business Coach!

We flip the script, we encourage diversifying, where You stay in control. I just make the tech part easy.

I encourage you to keep ownership while I manage the moving parts. Why? Because if something ever happens to me (or any provider), your business keeps running. Simple as that. Let’s break it down:

Cloud Services
You choose the provider. You own the account.
I’ll be an authorized contact so I can handle technical stuff on your behalf — but you keep full control.

Backups
We’ll use a third-party backup provider that you set up. I’ll oversee the process, manage the service, and ensure backups run daily  but again, it’s in your name. –  you have all the logins for it.

Licensing (like Microsoft 365)
Buy direct from the vendor. That way, if we disappear tomorrow (don’t worry, we won’t 😄), you still have access to all your licenses.

VoIP Systems
We’ll recommend great providers, you create the account, and we’ll stay on as authorized support. If anything happens to us, your phones still work.

Sure, a third-party provider could have an issue, but that’s just one piece of the puzzle.
If your all-in-one MSP goes down?
🚨 Your entire tech setup could crash.
That’s a risk you don’t need to take!

 

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Putting all your tech in one basket is a gamble, If that basket breaks, so does your business.

I help Sussex businesses like yours own your tech, stay in control, and never feel trapped by a single provider.

This approach is the smartest and safest choice for your business. While relying on a single provider might seem more convenient, it also carries the highest risk if that provider fails, everything goes down with it. Instead, opt for a provider that supports your existing infrastructure as well as growing infrastructure  and rather than  supplying it all they focus on diversification. That way, you maintain flexibility, security, and resilience against unexpected disruptions.

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💬 Let’s Talk

If you want IT support that’s flexible, local, and built around your needs  not someone else’s contracts I’m here. Speak to someone who’s seen it from every angle. I’ve been in the thick of it,  not just running my own tech support business for years, but also working inside managed service providers and specialised IT roles. I’ve seen first-hand how tech disruptions can bring businesses to a standstill. I know what happens behind the scenes, what goes wrong, and more importantly, how to prevent it. I’ve lived both sides — the provider and the client — and that’s exactly why I do things differently.

📍 Serving Heathfield, Hailsham, Eastbourne, and Tunbridge Wells as well as all of East Sussex.
📞 Ready when you are. No pressure. Just honest advice.

Let’s make your business stronger, safer, and future-proof.

👉 Contact me today – and take control over  your tech.