If you live in Sussex, you’ve probably noticed something:
Good IT support is surprisingly hard to find.
You’ve got the big corporate providers who treat you like a ticket number…
You’ve got the “cheap and cheerful” guys who guess, rush, or slap on a quick fix…
And in the middle, there are people who simply want someone competent, trustworthy and consistent to look after their tech.
Someone who shows up, diagnoses the real issue, and fixes it where it’s actually happening:
In your home. In your office. On your equipment.
Someone who explains things clearly, charges fairly, and actually does what they said they would.
After nearly two decades working in IT roles across repair shops, in‑house teams, manufacturing, logistics, and MSP environments, I kept seeing the same problems everywhere.
- Slow response times to reported issues
- The same issues returning every month
- Clients passed around different departments
- Confusing Tech talk instead of clear answers
- And a general feeling of: “Why is this so complicated?” among clients.
So I built Cranfield IT Solutions to be the opposite of all that.
A service for people who don’t want the cheapest option — just the right one.
Clear explanations. Honest advice. Fair pricing. Proper hands‑on diagnostics.
No corporate nonsense.
With 80+ five‑star Google reviews, Cranfield IT Solutions is now one of Sussex’s highest‑rated independent IT providers.
Meet Matt Cranfield– Founder & Lead Technician
With over 18 years of experience in the IT industry, working in computer repair shops, in‑house IT departments, manufacturing, logistics and managed service providers. I’ve fixed thousands of devices and supported hundreds of businesses of all sizes. Along the way, I realised something important: Tech support doesn’t have to be complicated or corporate — it just has to be done right. I’m also trained as a Cyber Security Analyst (IBM certified), which allows me to bring advanced protection and best practices to everyday households and small businesses without the fearmongering you see elsewhere.
Years’ experience
Years’ experience
Years in business
Years in business
Five star reviews
Five star reviews
What Sets Us Apart
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🧰 Real-world expertise
With over 18 years’ hands-on experience, we solve problems practically — not from a script. If something can be fixed, we’ll fix it. If there’s a better way to set it up, we’ll tell you. -
🧠 Tailored, honest advice
We don’t believe in one-size-fits-all solutions. We listen to what you actually need and recommend what’s right — not just what’s easiest. -
🚐 Local, mobile, and personal
No call centres. No ticketing queues. Just real support from a trusted local technician who comes to you. -
🔐 Security-minded, not scare-driven
With real cybersecurity training, we protect what matters — without overwhelming you with jargon or fear. -
💬 Friendly, patient support
We explain things clearly, never talk down to clients, and take the time to get it right. That’s why we’ve earned over 80 five-star Google reviews (and counting).
