Pricing

If your computer issue can be fixed quickly and conveniently without a home visit, a remote session is the ideal first step. We charge £55 for 30mins or £75 for a 1 hour appointment.

For fast solutions to simple issues that can be resolved within the first 30 minutes of the appointment.

Ideal for quick to medium‑complexity issues, troubleshooting, software fixes, device setup, and general tech support.

For more complex, time‑intensive, or deep technical repairs such as reinstalls, tricky diagnostics, data work, and larger multi‑step fixes.

When you need urgent help, we’ll prioritise your booking for same‑day attendance (subject to availability).

What’s included:
✔ Transfer of files from standard folders (Documents, Desktop, Pictures, etc.)
✔ Install Microsoft Office (using your licence)
✔ Email setup (logins required)
✔ Connect a compatible printer
✔ Install up to 4 essential apps
✔ Updates, basic optimisation, and bloatware removal
✔ Advice on security, backups, and performance

Important notes:
• You’ll need to be present for passwords/access.
• We transfer files, not installed programs. We can reinstall common apps (e.g., Zoom, Teams, OneDrive, antivirus). Other software must be reinstalled by you with original installers/licence keys.

Optional extra: Security Pack £35 (antivirus + browser guard).

For new printers, setup costs £75 — this includes unpacking, connecting to Wi-Fi, and getting your devices printing.

For installations that require safe lifting, accurate alignment, or complex handling, we provide a two‑technician team to ensure the job is completed safely, efficiently and professionally.

Pay per hour for onsite or remote work – invoices are due on the day of completed work.

Buy hours upfront and use them for both remote and onsite work – we will give you a breakdown of hours used after each job.

This rate is ideal for:

• Multi-system repairs or upgrades

• Office setups, migrations, or new installations

• Network rebuilds, cabling, or hardware deployments

• Smart tech installations spanning multiple locations or devices

Each day includes up to 8 hours of onsite engineer time, plus light preparation and documentation.
Travel within East Sussex is included; additional mileage or materials may be quoted separately.

For smaller jobs or ad-hoc support, hourly and and fixed fee are available — see individual service pricing for details.

Disaster recovery planning is all about making sure your business can bounce back quickly if something unexpected happens — like a hardware failure, cyberattack, accidental deletion, or power outage. It’s not just about backups; it’s about having a tested, step-by-step plan that covers how your systems will be restored, who does what, and how fast you can get back to work. Often documents like this are required for insurances, particularly for law firms.

For specialist or bespoke projects, contact us for a tailored quote

Check our Refurbished Laptop page for current stock, or get in touch — we regularly source laptops tailored to individual customer needs. Our supplier network have hundreds available even if they are not displayed on our website.