Pricing

Not sure what’s wrong with your computer? This standalone diagnostic service is designed for those facing multiple issues or intermittent faults that aren’t easily pinpointed.

What’s included:

• A full hardware diagnostic of your PC or laptop using professional-grade testing tools
• Identification of any failing components or underlying hardware faults
• A written invoice report outlining all findings
• Professional recommendation on the best course of action – whether it’s repair, upgrade, or replacement

Why choose a standalone diagnostic?

Unlike our fixed fee repair service, which assumes a clear, solvable issue within our general scope, this diagnostic service is perfect for cases where the root cause isn’t obvious — or you suspect there may be several issues at play.
It provides clarity and confidence before committing to any repair work. If you proceed with a repair through us, this fee may be deducted from your total at our discretion.

Most repairs \ support are completed in a single visit — no creeping hourly bills.

Whether you’re at home or running a small business, our fixed fee repair \ support service ensures that you know exactly what you’ll pay – no matter how long it takes us to resolve your issue.Any software or hardware repair, labour included (parts extra)

Common problems we solve:

• Laptop won’t connect to Wi-Fi
• Microsoft Word or Office apps won’t open
• Emails won’t download or sync
• Slow computer performance
• Printer not working
• Software errors and pop-ups
• General help & Configuration of devices
• Consultation / Advice services

Why choose fixed fee?

We believe in solutions, not the stopwatch. With our fixed £95 rate, you get peace of mind that the job will be done – thoroughly and professionally.

Who This Fixed Fee Service Isn’t For

This service isn’t designed for business clients needing support across multiple systems or a range of issues in one visit. If your needs involve several tasks, varied devices, or broader troubleshooting, our Business IT Support & Consultancy – Multi-Task Visit is the better fit, charged at an hourly rate.

The £95 fixed fee is ideal for resolving specific, predictable issues—the kind of jobs where the time and scope are clear from the outset. It’s built for efficiency, transparency, and peace of mind.

Our Quick Fix rate covers any job that takes 30 minutes or less to resolve. It’s designed to give you fast, affordable support without paying the full General Computer & Tech Support fee for shorter visits.

 Standard Repair Rate – £95.00

If the job takes over 30 minutes, it automatically moves to our fixed fee service of £95.00. At this point, you’re not charged by the minute—just one clear, flat rate for the full resolution.

This structure ensures fairness and transparency, whether it’s a quick tweak or a more involved fix.

 

Most repairs are fixed on the first visit — and if it can’t be, you’ll know exactly why and what’s next before we leave.
Priority slots are limited and book up quickly, so contact us early if you need urgent help.
Same‑Day Surcharge: £40 added to your repair cost.

 

After‑Hours Emergency Support

When tech trouble strikes outside normal hours, we can still step in to get you back up and running.
Available evenings and weekends by arrangement.
After‑Hours Surcharge: £60 added to your repair cost.

Desktop: Health Boost – dust removal, thermal paste check, fan clean (£45)

Laptop: Due to the time required to carefully disassemble and reassemble laptops, this falls under our general repair pricing at £95

Thermal Paste Choices That Match the Job

For most systems, we use ARCTIC MX-6, a high-performance thermal compound known for excellent heat transfer and long-term reliability — ideal for gaming rigs and demanding workloads.

For lower-powered office machines, we opt for HEATGREASE20, a safe and effective solution that suits everyday use without overkill.

We always match the product to the performance needs of your system, ensuring optimal cooling and stability.

What does your Computer Setup Service include?

We handle the essentials to get your new computer up and running smoothly:

• File Transfer from standard folders like Documents, Desktop, Pictures, Music, Videos, and Favourites.
• Microsoft Office Installation using your existing license—or we’ll advise on purchasing a new one.
• Email Account Setup—just have your login details ready.
• Printer Setup if the printer is compatible with your new system.

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Do you transfer all my programs too?

No. Most applications—including those like  Sage Accounts, QuickBooks, CAD software, and games—can’t simply be copied over.
They need to be reinstalled using original setup files and license keys. – While we’re happy to install commonly used applications such as Zoom, antivirus software, Microsoft Teams, OneDrive, and Google Drive for example, the  responsibility for reinstalling specialist or licensed software remains with the client.

Think of it like moving house: you bring the furniture (your files), but reconnect the services (your apps)

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What about specialist software and  accompanying data?

We’ll transfer your standard personal files (like documents, photos, and music), but anything linked to specialist software—such as accounts packages or industry-specific tools—will need extra attention.

For example, if you use Sage Accounts, your files aren’t stored like regular documents. The data lives inside the software, so it must bemanually exported from your old machine and then restored once the program is reinstalled on the new one.

You’re responsible for backing up and restoring this type of data, as well as reinstalling the software itself.

This is just one example—many applications work this way. Accounting tools, databases, EPOS systems, CAD software, and more often store their data in similar behind-the-scenes locations.

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What are your data transfer terms?

As outlined in our Terms & Conditions:

“Files are transferred to standard system directories (e.g., Documents, Desktop, Pictures). The Service Provider will exercise care during data migration but does not organize or recreate user-specific file structures unless contracted to do so.”

You’re responsible for checking that your data is fully and correctly transferred. Further file organisation or troubleshooting is chargeable at our standard hourly rate.

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Do I need to be present during the setup?

Yes. We’ll need you available during the appointment to provide access details for your Microsoft account, email accounts, and any apps you’d like us to reinstall.

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Can you “copy everything” from my old computer?

Not quite—there’s no “transfer all” button. We rely on you to let us know what matters most beyond standard folders.

To make sure nothing is missed, please tell us:

• Which applications you use regularly
• Where important files are stored (especially if outside the usual folders)
• Any settings or configurations you’d like preserved

The more specific you are, the better we can tailor the setup to your needs.

No more printer drama. For just £99, Cranfield IT will supply and fully install a reliable multifunction printer at your home or office in Horam, Heathfield, Uckfield, or nearby. That means it arrives ready to go  printing, scanning, copying, and connecting smoothly to your devices.

✅ Delivered and installed by an expert at your home
✅ Wi-Fi setup across PC, mobile and tablet
✅ Print test included — so everything works before we leave
✅ No hidden fees, no jargon — just tech that does what it’s meant to

Whether you’re upgrading from an old machine or want something that “just works,” this offer removes the hassle and brings peace of mind for under £100.

📞 Call us, message on WhatsApp, or send an email to book yours.

Read More

Some repairs deserve extra care. Replacing a cracked screen or damaged hinge may look straightforward, but every laptop model is built differently—and the parts aren’t always interchangeable. Before we quote, we carry out a hands‑on inspection to make sure we order the exact part and avoid hidden complications.

Why we insist on an inspection:

Model variations:

Even with the same make and model number, devices assembled in different factories can use different panels, cable layouts or hinge assemblies.

Hidden damage:

A drop that shatters a screen or loosens a hinge can also bend the frame, damage internal clips, or strain the display cable. These issues only become obvious when we open the case.

Precision fitting:

Installing a new screen or hinge involves delicately prying bezels and unclipping plastic housings. If prior stress has weakened those clips, they can break during re‑assembly—so we need to gauge the risk first.

 

How the process works:

Diagnostic Inspection (£49):

We may (in some cases) have to open the laptop, verify the exact part numbers, and check for collateral damage. We will only open the laptop up if we believe that no further damage has occurred from an initial look.

Fixed Quote:

You receive an itemised quote covering verified parts and labour. No surprises later.

Repair & Test:

Once you approve, we fit the new screen or hinges, run a full hardware test, and return your laptop ready for work.

By inspecting first, we ensure an accurate quote and a successful repair saving everyone the frustration of unforeseen delays or extra costs.

Struggling with weak Wi-Fi or patchy internet across the house? Our expert team will carry out a detailed on-site assessment for £65, diagnose the root of the issue, and provide a tailored solution.

Common fixes include:

• Poor Wi-Fi signal in certain rooms
• Frequent disconnections
• Devices not connecting to the router
• Mesh system setup & optimisation

After assessment:

We typically resolve most home network issues in under 2 hours. We charge £85 per hour for implementation – and in some cases, we offer a fixed-price solution for complete transparency.

We’ll permanently erase all data from your computer’s hard drive using secure, industry‑standard methods, then responsibly recycle or dispose of your old PC through a licensed facility.

£25 when bundled with any repair or setup service

Have it done at the same time as your repair for less — saving you money and giving you complete peace of mind.

What’s Included

1. Secure Data Handling
   • Remove and securely wipe or physically destroy the hard drive (your choice).
   • Provide optional confirmation for your records.
2. Eco‑Friendly Disposal
   • Transport the system to a licensed WEEE (Waste Electrical and Electronic Equipment) recycling facility.
   • Recycle or repurpose components wherever possible to reduce environmental impact.

1. Convenience

• All work carried out in‑home — no lugging heavy equipment to a shop or tip.
• Option to coordinate at the same time as a new PC setup, repair, or health boost.

Maximum of 2 computers – Custom pricing available for more.

We support small and medium businesses with flexible, on-demand IT services—whether it’s a one-off fix, ongoing advice, or a mix of tasks in a single visit.
Business support often involves multiple systems, layered issues, and evolving needs. Unlike a straightforward home repair, the scope isn’t always clear-cut—and what starts as one problem can uncover several others.
That’s why we charge hourly:  it allows us to work through everything thoroughly and efficiently, without rushing, while ensuring fair compensation for the time, knowledge, and expertise involved.

Examples of what we cover:

• Troubleshooting office systems
• Server and network troubleshooting / setup
• Microsoft 365 configuration
• Email Setup / Configuration
• Data backup solutions
• Cybersecurity recommendations
• IT project planning and implementation
• Computer Setups

Reduce your IT costs by purchasing support hours in bulk.

Package	Total Hours	Total Cost	Hourly Rate
Small Block	20 Hours	£1,300	£65/hour
Medium Block	30 Hours	£1,800	£60/hour
Large Block	40 Hours	£2,200	£55/hour

Benefits of block hours:

✅ Use anytime – for remote or onsite work
✅ Valid for repairs, support, consultancy, or implementation
✅ Cost-effective for growing businesses
✅ Ideal for ad-hoc needs without a monthly commitment

We offer flexible managed services that let you pick what fits your business best. Whether you’re a solo professional or a growing firm, we help you stay focused on your work while we handle the tech.

Managed Antivirus

We provide enterprise-grade protection using Threadown, delivering real-time antivirus, firewall, and threat containment. Every device is monitored continuously to ensure your systems stay secure, compliant, and infection-free.
Price: £6.00 per user/month

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Active Backup for Business:

Our backup solution offers automated, monitored backups with fast recovery options, ensuring your data is safe and retrievable when needed. We handle the checks—so you don’t have to.
Price: £10.00 per user/month

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Unlimited Remote and onsite Support

We offer unlimited remote IT support  and also up to 2 onsite visits a month, available from 9am to 5:30pm. Raise a ticket directly from your desktop and get priority assistance from a trusted local expert—without the fuss.
Price: £50.00 per user/month

All services are standalone—mix and match to suit your needs. – Read more

Every tech setup is unique — and so are your needs. That’s why Cranfield IT Solutions offers bespoke quotes for a wide range of advanced services and installations.

We provide tailored pricing for:

• Custom-built computers – from high-performance workstations to gaming rigs
• CCTV system installations – for homes or small businesses
• Smart home alarms and security integration
• Advanced technical support and bespoke IT setups
• Other non-standard tech installations or consultancy

How it works:

Simply get in touch with your requirements, and we’ll carry out a free preliminary consultation to understand your needs. Then we’ll provide a detailed, transparent quote covering everything — no guesswork, no jargon.

Whether it’s upgrading your space, enhancing security, or planning a tech solution from scratch — we’ll tailor it to you.

Our No Fix, No Fee policy is designed to give peace of mind to home users. If we can’t diagnose the issue or resolve it with the tools and services we offer, you won’t be charged — simple as that.

✅ When it applies:

• We inspect your laptop or desktop and can’t identify the root cause.
• We attempt a repair, but it doesn’t resolve the issue.
• We try to recover data but find it needs a specialist third-party service.

❌ When it doesn’t apply:

• We successfully diagnose the fault and provide a quote — even if you choose not to proceed.
• We determine the issue is uneconomical to fix (e.g. major hardware failure).
• We offer a clear solution or recommendation that moves you forward.

This policy is aimed at home users who want expert help without the risk of paying for no result. If we’re stumped, you don’t pay — but if we’ve helped you understand the problem and options, our standard diagnostic fee applies.