17 March 2023

17 March 2023

Custom Computing Solutions: A Case Study in Exceptional Customer Service and Problem-Solving.

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A well-known events company faced a dilemma when they required three highly specific and advanced computers for their IT department. With their regular suppliers unable to meet their needs, the IT manager turned to Cranfield IT Solutions for help in building custom desktops.

Specification Requested:

  • Processor: Intel Core i7-12700F
  • RAM: 32GB
  • Graphics Card: ASUS RTX3050- 8GB GDDR6
  • Storage: 1TB Corsair SSD
  • Operating System: Microsoft Windows 11 Pro
  • Case: Antec VSK10 Micro ATX
  • Power Supply: 650W
  • Keyboard and Mouse Set

Cranfield IT Solutions swiftly provided a quote and successfully built the custom PCs. Unfortunately, during transit, the computers sustained damage, rendering some of the ports misaligned with the chassis. Upon receiving images of the damage, Cranfield IT Solutions immediately sent an engineer to the site to rectify the issue. The engineer travelled 65 miles on the same day the issue was reported, then made the necessary repairs on-site, and ensured that all three PCs functioned correctly before leaving.

The swift and efficient response from Cranfield IT Solutions showcased the benefits of working with a small business that prioritizes personalized service and rapid problem-solving. The client’s review highlighted their satisfaction with the service received, praising Cranfield IT Solutions for their expertise, quick turnaround, and exceptional customer support.

This case study underscores the value of choosing a reliable IT support provider that goes above and beyond to meet clients’ needs and ensure a seamless and stress-free experience, even in the face of unexpected challenges.

See the google Testimonial left by our client: